Highland Kennel Commits to Exceptional Pet Care
Highland Kennel fully embraces the important responsibility of caring for your cherished pets. As part of this responsibility, the organization operates in strict accordance with a code of ethical conduct. Embedded within this code are the following commitments:
Our Commitment to Your Pet
- Treat all pets with compassion, prioritizing their well-being above all other operational considerations.
- Ensure the safety and security of all pets through thoughtful facility design, comprehensive screening and handling procedures, and by maintaining pet areas free of potential hazards.
- Uphold a clean and sanitary environment for all animals in care.
- Provide attentive supervision by skilled, conscientious staff and respond promptly to any signs of distress, inappropriate behavior, or emergencies.
- Offer individual water containers and fresh water for boarded pets, and maintain clean water supplies for all daycare dogs throughout the day.
- Provide a balanced and appropriate diet for each pet, following facility policy.
- Seek veterinary care when necessary, adhering to the facility’s veterinarian selection policy as outlined during admission or enrollment.
- Require that all pets have current and proper immunizations in accordance with admission/enrollment procedures.
- Administer owner-supplied or veterinarian-prescribed medications precisely according to instructions.
- Implement effective measures to prevent and control parasites within the facility.
- Maintain facility temperatures within safe and healthy ranges, accommodating pets with special temperature requirements.
- Protect pets from extreme weather, excessive sun, heat, or cold.
- Ensure proper ventilation to reduce exposure to harmful bacteria or viruses.
- Provide appropriate lighting levels throughout all pet areas.
- Offer individual sleeping spaces for boarded pets and private areas for daycare dogs when separation from the group is necessary, with sufficient room for normal movement.
- Maintain safe, clean, and appropriately sized exercise and play areas for all pets.
Our Commitment to You
- Conduct all interactions with honesty, fairness, and respect, placing the welfare of pets and quality service to clients above personal interest.
- Honor all commitments made to clients, whether in advertising or in person, and avoid misleading or inaccurate claims regarding care services.
- Protect the confidentiality of client information and refrain from sharing it with unauthorized individuals.
- Continuously enhance the professional knowledge and skills of staff through available educational opportunities.
Clients are encouraged to Contact Us and bring any concerns regarding these commitments to Highland Kennel’s attention at any time.