Dog Boarding FAQs
What are your boarding hours for drop-off and pick-up?
Drop-off and pick-up hours are Monday through Saturday from 8:30 AM to 12:00 Noon. Afternoon and Sunday pickups may be done by appointment.
What do I need to bring for my dog’s stay?
Please bring current vaccination records, any medications your dog requires, a comfort item from home (blanket or toy), feeding instructions, and emergency contact information.
What vaccinations are required for boarding?
Dogs must have current rabies, distemper, parvovirus, and Bordetella (kennel cough) vaccinations. Nasal bordetella vaccines are not accepted. Records should be provided at check-in, and vaccinations must be at least two weeks old to allow immunity to take effect.
Do you accept puppies for boarding?
Yes, we accept puppies 16 weeks and older, provided they have received their initial vaccination series. Puppies require additional attention and monitoring during their stay.
What size kennels do you have?
We offer small, medium, large, and extra-large kennels to accommodate all dog sizes. During your tour, we can help you select the appropriate size for your dog’s comfort.
Can my dogs stay together in the same kennel?
Yes, dogs from the same household can share a kennel if they get along well. If kennel staff feels they are not doing well together, we will separate them. We recommend discussing multi-dog arrangements when booking to ensure proper setup.
Do you provide food or should I bring my dog’s own food?
We do have food, but we recommend bringing your dog’s regular food to maintain their normal diet and prevent digestive issues. Please clearly label all food and provide feeding instructions. We can also discuss alternative options during your consultation.
How often are dogs let out and exercised?
Dogs have indoor / outdoor runs, and they can utilize the outdoor run multiple times per day. Dogs are also let out for 15 minutes a day for a fee.
What if my dog has special dietary needs or requires medication?
We absolutely accommodate special diets and medications. Please inform us at booking, and provide food and medicine along with clear written instructions. Medications must be clearly labeled with your dog’s name and dosage information.
Can I tour the facility before booking?
Yes, tours are welcome and highly encouraged. We recommend visiting before your first stay so you can see our facilities and your dog can become comfortable with the environment and staff.
What’s your cancellation policy?
Cancellations made 7 days or more before the scheduled stay receive a full refund. Cancellations within 7 days are subject to a 50% cancellation fee. Cancellations within 48 hours may be non-refundable.
Do you have staff on-site overnight?
Yes, we have trained staff member who lives at the facility. She checks in on the dogs overnight, ensuring the comfort and safety of every guest.
What happens if my dog gets sick while boarding?
We monitor all dogs closely for signs of illness. If your dog becomes sick, we contact you immediately to let you know what is happening with your dog. If you are not available, you can authorize a family member to take your dog to your vet. If nobody is available, one of our staff will take your dog to a veterinarian of the kennel’s choice.
Do you board aggressive dogs?
We work with dogs of all temperaments on a case-by-case basis. We ask that you be honest about your dog’s behavior so we can provide appropriate care and ensure the safety of all dogs in our facility. If we feel that your dog will not do well in our environment, we may not accept the dog.
Dog Bathing FAQs
Do I need an appointment for dog bathing?
Yes, appointments are required. We recommend booking at least one week in advance, though we do our best to accommodate last-minute requests based on availability.
What does the bathing service include?
Our bathing service includes a warm water bath, professional shampoo, thorough rinsing, towel drying, nail trimming, ear cleaning, and a final brush-out. Your dog is returned to you clean and dry.
How long does a bath appointment take?
Bath appointments typically take 1.5 to 2 hours depending on your dog’s size, coat condition, and temperament. Larger dogs or heavily matted coats may require additional time.
Do you offer flea and tick baths?
Yes, we offer specialized flea and tick baths using medicated shampoos and treatments. Please inform us of any flea or tick concerns at booking so we can recommend the appropriate treatment.
Can you bathe puppies?
Yes, we bathe puppies 16 weeks and older. Puppies receive gentle handling and warm water to ensure a positive bathing experience that sets good grooming habits for life.
What if my dog is matted?
We do not provide grooming services, so heavily matted dogs may be a problem. We recommend professional grooming prior to bringing your dog to our facility.
Do you provide full grooming or just baths?
We provide baths. Appointments are required. If you are boarding your dog, you can also arrange for a bath before pickup.
What shampoo do you use?
We use professional-grade, gentle shampoos suitable for all coat types. We can discuss any allergies or sensitivities when you book, and can accommodate hypoallergenic or specialty shampoos if requested.
Can I stay during my dog’s bath?
Our bathing area is not large enough for you to stay in while the dog is bathed. We recommend dropping your dog off to minimize stress and distractions. Please discuss any concerns when scheduling.
Do you bathe large breed dogs?
Yes, we can bathe extra-large breed dogs depending upon who is on staff that day. Please make arrangements prior to bringing your dog in. We have the equipment and trained staff to handle dogs of all sizes safely and comfortably depending upon schedule.
How often should my dog be bathed?
Most dogs benefit from bathing every 4 to 8 weeks depending on coat type, activity level, and skin condition. We can provide personalized recommendations based on your dog’s specific needs.
What’s your bathing cancellation policy?
Cancellations made 48 hours or more in advance receive a full refund. Cancellations within 48 hours may be charged 50% of the service fee.
General FAQs
How long has Highland Kennel been in business?
Highland Kennel has been serving the Howell community for over two decades, with a reputation built on quality care, professional staff, and genuine love for dogs.
Are you licensed and insured?
Yes, we are fully licensed, insured, and bonded. We comply with all New Jersey regulations for animal care facilities and maintain comprehensive liability coverage.
What forms of payment do you accept?
We accept cash, checks, credit cards (Visa, Mastercard, American Express), and electronic transfers. Payment is due at the time of service or upon drop-off.
Do you offer any discounts?
We offer multi-pet discounts, loyalty discounts for regular clients, and seasonal promotions. Please ask about current specials when you call or visit.
Where is Highland Kennel located in Howell, NJ?
We are conveniently located at [Address], Howell, NJ [Zip Code], with easy parking and accessible facilities. Visit our website or call for directions and parking information.
Can I call to check on my dog while they’re boarding?
Absolutely. We encourage owners to call during business hours to check on their dogs. We provide regular updates and welcome questions about your dog’s stay and well-being.